Customer Service Representative - Exeter

​We are seeking a dedicated and dynamic Customer Service Representative to work in our client's fast paced call center until late Fall. In this role, you will serve as the primary point of contact for patients, providing exceptional support and ensuring their needs are met efficiently and professionally. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service. This position offers an opportunity to contribute to a positive customer experience.
Duties

• Respond promptly and courteously to patient inquiries demonstrating excellent phone etiquette and communication skills.
• Provide comprehensive customer support by triaging calls, scheduling appointments, addressing questions, and resolving issues.
• Process data entry tasks accurately, including updating patient records and maintaining detailed documentation.
• Collaborate with team members across departments.
• Utilize Microsoft Office applications and other computer skills to document interactions.

Skills

• Proven experience in customer service or call center environments.
• Excellent communication skills—both verbal and written—with the ability to engage diverse audiences effectively.
• Strong data entry skills with high typing accuracy and attention to detail.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and general computer proficiency.
• Healthcare experience is preferred but not required.
• Ability to handle multiple tasks efficiently while maintaining professionalism under pressure. If you are enthusiastic about delivering exceptional customer experiences and possess the necessary skills to thrive in a fast-paced environment, we encourage you to apply today. Join us in creating positive interactions that foster long-term patient relationships while advancing your career in customer support.