Technical Support Representative

DIRECT HIRE
Company:    A national leader in capital equipment for the commercial office   State of the art technical facility and video demonstration area to assist customers with full understanding of start up programming, preventative maintenance and self repair.     This company will thoroughly train you on their product operations. This is a great position for someone that has a passion for electronic or computer assembly and repair.   
Technical Support Representative Duties/Responsibilities:

• Identifies, investigates, and resolves users problems. 
• Fields support calls, chat, email, and/or other communication from users with inquiries such as connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies product knowledge - (Will Train)
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Maintains knowledge of technology innovations and trends.

Experience:  
Some interest in electro and mechanical design or computer hardware
Ability to provide instruction over phone and email